The Information Technology (IT) Help Desk provides a central point of contact for all users by logging and managing all incidents, service requests and access requests and by providing an interface for all other service operation processes and activities.
IT Responsibilities
- Logging, categorizing and prioritizing all incidents and requests
- First-line investigating and diagnosing when you call in with an IT issue
- Managing the life cycle of incidents and requests, escalating as appropriate and closing them when the user is satisfied
- Keeping the user informed of the status of services, incidents and requests